Terms & Conditions
Pro Carpet Solutions Ltd
[Last Updated: 02/06/2025]
1. Competitions and Promotions
Any competitions run via social media will have a specified end date. Once this end date has passed, the competition or offer will be expired from use.
Any pricing listed on flyers, posters, letters, or other promotional materials will be subject to change at any time unless explicitly stated on the flyer with an end date.
Any price discounts mentioned in promotional materials must be redeemed within three months of receipt, unless otherwise stated.
2. Booking Fees
Due to a rise in last-minute cancellations, a £50 non-refundable booking fee will now be required for all appointments.
This fee will be deducted from your total on the day of your clean.
This helps protect my business and ensures appointment slots are used fairly and efficiently. Here’s how it works:
1. If you need to reschedule with more than 48 hours’ notice:
No problem at all! Your booking fee will be transferred to your new appointment at no extra cost as long as the new date is within 7 days of your original booking date.
2. If you reschedule with less than 48 hours’ notice:
The original booking fee is non-refundable, and a new fee will be required to secure a different slot
3. If no booking fee has been paid and the appointment is cancelled by yourself:
A £50 cancellation fee will be payable. If I am able to fill your slot with another booking, this fee will be refunded back to you.
The cancellation fee must be paid within 7 days of cancellation.
Refunds (where applicable) will be made via bank transfer to the original payer.
Failure to attend an appointment without notice will also be treated as a cancellation and will incur the £50 fee.
3. Storing of Your Information
We may retain your information in our systems to ensure the highest level of customer service, which may involve marketing and advertising purposes. By scheduling a service with us, you acknowledge your consent for us to utilise this information. Should you prefer not to have your information stored for marketing purposes, you can opt-out of marketing communications at any time by contacting us via email at ProCarpetSolutions@hotmail.com.
4. Additional Pricing and Costs for Services
4.1 Quotes:
All quotes are based on a general deep clean. If the cleaning requirements differ during your visit, it will be discussed before the clean starts.
Additional costs will apply for specialised cleans, including clean-ups involving human or pet waste, vomit, or blood.
A supplementary fee of £30 per room applies to cleans involving vomit, urine, or faeces.
For cleans related to blood, pricing will be discussed and quoted accordingly.
4.2 Carpets:
Our prices are based on standard sizes rooms of 4x4 meters (16m2).
Any larger areas will be discussed at the time of booking or during your visit.
4.3 Stairs & Hallway:
Additional staircases maybe charged an extra £20 each.
4.4 Flats:
Ground Floor: £0 – No charge
Lift Access: +£10
1st Floor: +£20
2nd Floor: +£25
3rd Floor: +£30
4th Floor: +£35
(Additional charges reflect the extra setup time required for higher floors.)
5. Media Permission
By default, you grant us permission to take photos and videos of the work carried out at your property. These may be used for social media, advertising, insurance and promotional purposes. We take care to avoid capturing personal photographs or sensitive items, focusing solely on the cleaned areas. If you do not wish for photos or videos to be taken, please inform us before the cleaning begins.
6. Results & Limitations
At Pro Carpet Solutions we take every reasonable step to achieve the best possible results when cleaning all types of soft furnishings and floor coverings, including carpets, rugs, upholstery, mattresses and similar items. We achieve excellent results in the vast majority of cases; however, there will always be a small number of situations where complete removal of marks, stains, odours or soiling cannot be achieved.
This is usually due to the nature of the carpet fibre or fabric. For example, polypropylene (plastic) carpets generally allow stronger cleaning agents to be used, often resulting in a better finish. In comparison, wool carpets must be cleaned with “Wool Safe” chemicals, which can limit the achievable result, unless the customer specifically agrees to the use of alternative products.
Many factors outside our control affect the outcome of a clean, including but not limited to:
The type, age and condition of the fibre or fabric
The type, severity and duration of the stain or soiling
Previous cleaning attempts or use of household/retail chemicals
Pre-existing wear, fading or damage
While we achieve excellent results in most cases, customers should understand that a “like-new” finish is not always possible.
7. Changes to these Terms & Conditions
We may update this policy. Check the "Last Updated" date to see when changes were last made.
8. Contact Us
If you have any questions about these Terms & Conditions, You can contact us:
By Email: ProCarpetSolutions@hotmail.com
If you have any questions or need further information, feel free to contact us.